Christmas Lease Terms and Conditions

Custom Lights, LLC, henceforth known as “CONTRACTOR,” agrees to perform the agreed-upon Holiday Light Installation and/or Removal for each customer, henceforth known as “CLIENT.” The information in this agreement shall govern and prevail in any unforeseen circumstances and will act as a guide for both CLIENT and CONTRACTOR.

Table of Contents

Client and Contractor Responsibilities
Fees and Payments
Scheduling and Rescheduling
Scope of Work
Maintenance and Support Program
Miscellaneous
Assent to Service Agreement
Privacy Agreement
Contact Us

Definitions and Terminology

Client: The individual or entity receiving services from Custom Lights LLC.
Contractor: Custom Lights LLC.
Scope of Work: The detailed description of the Contractor's services.
Hardware Fee: Fees associated with the equipment and materials used in the installation.
Installation: Setting up and arranging holiday lights per the Scope of Work.
Removal: The process of removing all lights and decorations installed by the Contractor.
Maintenance: Ongoing support and upkeep of the installed lights.
Storage: Storing holiday lights and decorations for the Client.
Testing: Check lights and decorations to ensure they function correctly.

1. Client and Contractor Responsibilities

1.1 Client Responsibilities

First-Year Clients: Must be onsite or have a delegate who can make decisions during installation.
Ensure Power is Working: CLIENT must ensure power to outdoor outlets is turned on and accessible during installation.
- CONTRACTOR cannot install lights that are turned off or inaccessible outlets. Should this happen, a rescheduling fee of $150 will apply.

1.2 Contractor Responsibilities

Annual Storage: CONTRACTOR stores all lights and materials for CLIENT design.
- Annual Storage Fee: Included in Service
Light Testing: CONTRACTOR tests all lights and decorations in storage before installation. An annual Light Testing Form will be prepared for any CLIENT-owned lights and storage decorations needing replacement.
- Light Testing is included with storage.
Hardware Replacements: THE CONTRACTOR will replace bulbs, cords, plugs, and roof clips as needed.
- Hardware Fee: Included in Service
Hassle-Free Service: CONTRACTOR stores, installs, and removes CLIENT holiday design.
High-Quality Materials: CONTRACTOR only installs professional-grade lighting materials and supplies from trusted distributors.

2. Fees and Payments

2.1 Fee Structure

Rescheduling Fee: $150 if due to no fault of CONTRACTOR.
Storage Fee: Included
Hardware Fee: Included
Light Testing Consultation: Included
Deposit: 50% of the Season Project Total, non-refundable.

2.2 Payment Terms

Accepted Payment Methods: Cash, Check, Credit Card (4% fee applied), ACH Payment.
Deposit & Final Payment: A 50% deposit is required to secure installation. The final amount is due at the time of installation.
Declined Payments: A $50.00 processing fee will be applied if a payment is declined, reversed or a check is returned.

3. Scheduling and Rescheduling

3.1 Scheduling Clarity

Installation Season: October 15th – December 10th.
Removals: Begin January 2nd unless a prior agreement has been made.
Unreachable Dates:
- October 31st
- November 23rd
- December 23rd – 26th
- December 31st
- January 1st

3.2 Rescheduling Fees

Conditions: Rescheduling fees apply if the CLIENT’s outlets are turned off or inaccessible or if the CLIENT requests changes less than twenty (20) days before the installation.
Fee Amount: $150 for rescheduling.

4. Scope of Work

4.1 Each CLIENT Agreement includes a detailed Scope of Work necessary for the installation. The CONTRACTOR guarantees installation according to these details.

Client Responsibility: It is the CLIENT's responsibility to thoroughly review the Scope of Work. Failure to do so may result in outcomes that do not meet expectations.

4.2 Changes or Adjustments:

Conditions: Changes to the Scope of Work must be made at least 20 days before the scheduled installation. Changes made within 1-19 days before installation may incur a $150 rescheduling fee.

4.3 Additional Work:

Any additional work requested during the installation that is not included in the original Scope of Work, can be added and will incur an additional labor expense.

5. Maintenance and Support Program

5.1 Support Claims Process:

Preliminary Checks:
- Check if any GFCI outlets need to be reset.
  - Moisture from rain, fog, dew, or sprinklers may cause GFCI outlets to trip, interrupting power to décor or lighting, and potentially resetting or misaligning timers.
  - Wet décor, lighting, outlets, and surrounding areas may require several hours, or in some cases, days to dry before outlets can be reset and power restored.

Liability for Power Failures:
- The CONTRACTOR is not responsible for power failures or a GFCI circuit tripping due to inclement weather unless caused by a failure of the CONTRACTOR’s products.

Filing a Support Claim:
- To file a support claim, please contact the main office via call, text, or email.
  - 813.703.5529 / holly@customlightstampa.com
- The CONTRACTOR will respond within 24-48 hours to create a Support Ticket. A manager will contact the CLIENT to investigate the issue.

5.2 Billable Issues:

Non-Installation Related Issues:
- Any issues unrelated to the quality of installation will be billable. These include, but are not limited to:
  - Extreme weather conditions (e.g., hurricanes, heavy rain, wind exceeding 10 mph, fallen tree limbs/fronds)
  - Animal damage, such as chewing or scratching wires
  - CLIENT adding lights to a completed display, resulting in blown fuses or other electrical issues
  - Damage caused by the CLIENT, their guests, or other contractors, leading to broken/cut cords or malfunctioning products
  - Replacement of Damaged Materials:
  - The CONTRACTOR is responsible for replacing any damaged materials for clients enrolled in the Lease Program.

Labor Fees:

The CLIENT may be responsible for an additional labor fee of $150, which increases by $150 for each additional hour, for replacing malfunctioning products during the installation season.

5.3 Legal Provisions

Limits of Liability: CONTRACTOR is not liable for injuries or damage to property, birds, animals, or vegetation except for damages resulting from gross negligence.
Termination Clause: CONTRACTOR reserves the right to terminate this contract due to unforeseeable circumstances. A 20% restocking fee on the cost of materials will apply, with the remainder refunded to the CLIENT within thirty calendar days.

6. Miscellaneous

6.1 Photo Authorization

CLIENT agrees and authorizes CONTRACTOR to use any photos and videos taken in advertising and business-related materials.

6.2 Client-Owned Lights

Policy: The contractor will not install retail-bought Christmas lights. CLIENT store-bought lights and accessories are not covered under the maintenance program. If a support claim is requested for these products, an additional fee of $150 will be applied.

7. Assent to Service Agreement

By using the services provided by Custom Lights LLC, the CLIENT agrees to these terms and conditions. This document supersedes all prior or contemporaneous oral or written agreements and understandings. If any part of this contract is deemed invalid or unenforceable, the remaining terms and conditions will remain in full force and effect.

8. Privacy Agreement

Information Collection: Custom Lights, LLC collects personal information from the Client, such as name, address, contact details, and payment information, to provide services.
Use and Protection: The information is used only for service-related purposes. Custom Lights, LLC takes steps to protect this information but cannot guarantee complete security.
Information Sharing: Personal information is not shared with third parties, except as needed for service or as required by law.

9. Contact Us

Please contact our main office to file a support claim or for any inquiries. Calls, texts, and emails will be returned within 24-48 hours.

Email: holly@customlightstampa.com

Cell: 813-703-5529